Job Satisfaction among Employees in Hospitality Industry with Special Reference to Hotels in Thekkady

Abstract: The hotel and hospitality industry in India are growing at a faster pace due to the constructive outcomes of tourism in our country. As the hospitality industry grows, the number of employees working in this industry also grows. Hotels always aim at customer satisfaction, but employee satisfaction in the hotel industry comes down day by day. There are different factors that contribute towards employee satisfaction, in this study we try to find out answers to different questions related to job satisfaction among employees in the hotel or hospitality industry. Data required for this study was collected from 100 employees who worked in the hospitality industry in and around Thekkady. Data was collected using a self-prepared questionnaire.

Keywords: Hotel Management, Hospitality, Employees and Employer, Job Satisfaction